Frequently Asked Questions
Who are we?
We are an online promotions platform that selects and features products from various sectors, supplied by qualified manufacturing companies. Our goal is to make reliable, high-quality products accessible by offering a simple, transparent, and customer-oriented shopping experience.
What is our mission?
Our mission is to satisfy our customers by offering carefully selected products, in full compliance with the information provided by manufacturers, while ensuring reliability, convenience, and attentive customer service throughout all stages of the purchasing process.
What are the shipping times?
Orders are generally prepared within 24 business hours from confirmation.
Delivery for national shipments usually takes place within 48 business hours, except for any delays attributable to the courier or force majeure events.
What shipping methods are available?
We offer:
Standard national shipping
Express national shipping
International shipping (where available)
For national shipments, cash on delivery is also available, according to the terms indicated at checkout.
How much does shipping cost?
The cost of standard national shipping is €5.00 per order.
For express shipping or international deliveries, the cost may vary depending on the destination and is always displayed before order confirmation.
What payment methods are accepted by the manufacturers?
Cash on delivery, available exclusively for national shipments
Any additional payment methods will be indicated directly on the website.
How can I return a product?
Return procedures and conditions are described in detail on our Return Policy page, available on the website. We invite you to review it before submitting any request.
What should I do if I need assistance?
For any information regarding orders, shipments, or products, our customer service team is available to assist you.
You can contact us by writing to the email address listed in the Contact section of the website.
How can I track my shipment?
All orders are assigned a tracking code, which allows you to monitor the shipment status until delivery. The tracking code is provided as soon as the order is handed over to the courier.